You can find your membership number:

• On your Pets Club card
• On the homepage of our app or mobile website
• In your online account 'Settings'
• At the bottom of our Pets Club emails

Still can't find your membership number? Don't worry, just contact our Customer Care team by clicking 'Support' at the bottom of this page.

To help our planet, we now send most of our vouchers digitally. So that you and your pet don’t miss any vouchers we send your way, our 4 top tips are:

1. Always scan your Pets Club card when you shop with us or use our vets or Pets Grooming. If you’re shopping online, you just need to sign in before checking out so we know it’s you.
2. Make sure you’ve registered all your pets with us so we can send them the most relevant vouchers. You can do this in the ‘My pets’ section of your online Account.
3. Make sure you've opted in to receive communications from us. You can do this in the ‘Settings’ section of your online Account under ‘Contact preferences’.
4. Download the free Pets app and sign in. By doing this, you’ll be able to quickly and easily access your vouchers in the ‘My vouchers & offers’ section on the homepage.

As well as vouchers, you get more benefits as a Pets Club member, including a free quarterly magazine, tailored expert advice and a donation to your favourite animal charity every time you shop.

• Once you’ve created your Pets Club account, make sure you’re signed in on the website or Pets at Home app.
• If you’re on the app, tap 'My vouchers & offers' on the homepage.
• If you’re on the desktop website, scroll down to ‘My offers’ and scroll through your vouchers.
• Your voucher should be there waiting for you. Tap ‘View voucher’ and scan the barcode in-store or click 'Apply' to apply online to your basket.

As a Pets Club member, you raise Lifelines for less fortunate animals every time you shop online or in-store or visit Pets Grooming, Vets for Pets or Companion Care vets. For every £1 you spend, you'll earn 1 Lifeline. Your Lifelines contribute to essentials like food, toys, and bedding, redeemed by your chosen animal charity.

Since Pets Club began in 2012, you've helped us raise over £25 million, to help animals in need across the UK.

If we haven’t answered your questions yet, please visit our support pages for more common questions.