\n \n
\nTo ensure your order arrives before Christmas, please check our delivery options, key cutoff dates, and frequently asked questions. Plan ahead and shop with confidence to make this Christmas extra special!
\nPlease be aware that delivery times over Christmas bank holidays may take longer and some postcodes will have extended delivery times.
\nFinal dates for guaranteed Christmas Delivery
\n· Standard Delivery: by 8pm Friday 20th December
\n· Next Day Delivery: by 8pm Sunday 22nd December
\n· Click & Collect up to 1 hour: available until 2pm Tuesday 24th December
\n\n
Click & Collect – Post-Christmas Delivery
\n· Orders after 2pm on 24th December: available from 27th December
\n· Orders placed on 25th & 26th December: available from 27th December
\n· Orders placed after 2pm on 31st December: available from 2nd January
\n· Orders placed on 1st January: available from 2nd January
\nPostcodes with extended delivery times
\n· Standard Delivery: Thursday 19th December
\n\n
Postcodes with extended delivery times: Standard & Next Day Delivery:
\nAB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix).
\nPlease visit the “How long do home deliveries take?” section for more information.
\nClick & Collect
\nPlease visit the “How long does Click & Collect take?” section below for more information.
\n\n
\n","contentPortableText":[{"_type":"block","_key":"363FB8A9","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"A8D18A5","marks":[],"text":" "},{"_type":"span","_key":"72436142","marks":[],"text":" "}]},{"_type":"block","_key":"3862A931","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"52769452","marks":[],"text":"To ensure your order arrives before Christmas, please check our delivery options, key cutoff dates, and frequently asked questions. Plan ahead and shop with confidence to make this Christmas extra special!"}]},{"_type":"block","_key":"71573126","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6432BA0A","marks":[],"text":"Please be aware that delivery times over Christmas bank holidays may take longer and some postcodes will have extended delivery times."}]},{"_type":"block","_key":"7C7EDB61","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6D36E295","marks":[],"text":"Final dates for guaranteed Christmas Delivery"}]},{"_type":"block","_key":"19F454DD","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6F598535","marks":[],"text":"· Standard Delivery: by 8pm Friday 20th December"}]},{"_type":"block","_key":"53FE7424","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3FA2B58A","marks":[],"text":"· Next Day Delivery: by 8pm Sunday 22nd December"}]},{"_type":"block","_key":"4987DF98","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7C941E8E","marks":[],"text":"· Click & Collect up to 1 hour: available until 2pm Tuesday 24th December"}]},{"_type":"block","_key":"79B2EE84","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"522AD238","marks":[],"text":" "}]},{"_type":"block","_key":"2AAECC22","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3B58A682","marks":[],"text":"Click & Collect – Post-Christmas Delivery"}]},{"_type":"block","_key":"357EBF6E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"177BA57B","marks":[],"text":"· Orders after 2pm on 24th December: available from 27th December"}]},{"_type":"block","_key":"4D5C118C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"764DD8C9","marks":[],"text":"· Orders placed on 25th & 26th December: available from 27th December"}]},{"_type":"block","_key":"14022F0B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"54B88821","marks":[],"text":"· Orders placed after 2pm on 31st December: available from 2nd January"}]},{"_type":"block","_key":"59852715","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2E7B2312","marks":[],"text":"· Orders placed on 1st January: available from 2nd January"}]},{"_type":"block","_key":"38D9309D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"85B6A49","marks":[],"text":"Postcodes with extended delivery times"}]},{"_type":"block","_key":"68BB8AAC","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7821FD0D","marks":[],"text":"· Standard Delivery: Thursday 19th December"}]},{"_type":"block","_key":"46CB8832","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2A63CE17","marks":[],"text":" "}]},{"_type":"block","_key":"7FC9CB7A","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7158FB7E","marks":[],"text":"Postcodes with extended delivery times: Standard & Next Day Delivery:"}]},{"_type":"block","_key":"5B6CA953","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7812DE75","marks":[],"text":"AB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix)."}]},{"_type":"block","_key":"13067A02","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2D2E44FE","marks":[],"text":"Please visit the “How long do home deliveries take?” section for more information."}]},{"_type":"block","_key":"58B5D447","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"16005563","marks":[],"text":"Click & Collect"}]},{"_type":"block","_key":"24A51F25","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"256DEE5D","marks":[],"text":"Please visit the “How long does Click & Collect take?” section below for more information."}]},{"_type":"block","_key":"4DC09D2A","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"496E8F78","marks":["em","strong"],"text":" "}]},{"_type":"block","_key":"23A47015","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"5152E2B5","marks":[],"text":" "}]}]},{"title":"Where is my order?","content":"
To track your order, you have a couple of convenient options:
\nAnd don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address.
","contentPortableText":[{"_type":"block","_key":"7507BB8E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"38431C2B","marks":[],"text":"To track your order, you have a couple of convenient options:"}]},{"_type":"block","_key":"C7C216E","markDefs":[{"_key":"3604320A","_type":"link","href":"https://neesloos.com/myaccount","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"7472425E","marks":[],"text":"Already Signed In? Just head over to '"},{"_type":"span","_key":"22EA897","marks":["3604320A"],"text":"My Account"},{"_type":"span","_key":"5ADAB824","marks":[],"text":"' and find your order details there."}]},{"_type":"block","_key":"1EF38E6E","markDefs":[{"_key":"5631F061","_type":"link","href":"https://neesloos.com/support","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"789FC6FC","marks":[],"text":"Not signed in or guest order? Use the tracking feature "},{"_type":"span","_key":"6EB8C","marks":["5631F061"],"text":"here"},{"_type":"span","_key":"2CBFF1B4","marks":[],"text":". Just make sure to have your order number and email address ready."}]},{"_type":"block","_key":"7151711B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"769E2E0E","marks":[],"text":"And don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address."}]}]},{"title":"How long do home delivery orders take?","content":"We offer a number of services for home delivery:
\n- Standard delivery: Takes up to 3 days**; you'll receive tracking information in your order confirmation email.
\n- Next day delivery*: Arrives the next day for orders placed before 8pm.
\n*Although next day delivery is available throughout the UK, there are some locations where this service may take longer. Please consider this when placing your order.
\n**Postcodes with extended delivery times (up to 3 working days):
\nAB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix).
\nFor items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour.
\nIf the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:
\nAll deliveries will be delivered within 4 days.
\nThe availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection.
\n*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban.
","contentPortableText":[{"_type":"block","_key":"2942EFF2","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1BE34A30","marks":[],"text":"For items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour."}]},{"_type":"block","_key":"379CEAE","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6204B690","marks":[],"text":"If the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:"}]},{"_type":"block","_key":"340496EB","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"11EC7ECA","marks":[],"text":"All deliveries will be delivered within 4 days."}]},{"_type":"block","_key":"14056DDE","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"D4953B4","marks":[],"text":"The availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection."}]},{"_type":"block","_key":"42790BBF","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4D8216AD","marks":[],"text":"*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban."}]}]},{"title":"How long do I have to collect my Click & Collect order?","content":"We will hold on to your Click & Collect order for 10 days.
","contentPortableText":[{"_type":"block","_key":"2859128C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"366DE774","marks":[],"text":"We will hold on to your Click & Collect order for 10 days."}]}]},{"title":"Can I book a delivery slot?","content":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders.
","contentPortableText":[{"_type":"block","_key":"5FD55027","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7291F8DD","marks":[],"text":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders."}]}]}]},{"title":"Click & Collect","items":[{"title":"How long does Click & Collect take?","content":"For items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour.
\nIf the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:
\nAll deliveries will be delivered within 4 days.
\nThe availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection.
\n*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban.
","contentPortableText":[{"_type":"block","_key":"5A12BBE","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4BA1DE83","marks":[],"text":"For items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour."}]},{"_type":"block","_key":"10B1FD50","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"668BEE04","marks":[],"text":"If the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:"}]},{"_type":"block","_key":"35EC4EB9","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"201903D0","marks":[],"text":"All deliveries will be delivered within 4 days."}]},{"_type":"block","_key":"2B8B39C7","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2354E91","marks":[],"text":"The availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection."}]},{"_type":"block","_key":"3B7CFFD8","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"250B0947","marks":[],"text":"*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban."}]}]},{"title":"How long do I have to collect my Click & Collect order?","content":"We will hold on to your Click & Collect order for 10 days
","contentPortableText":[{"_type":"block","_key":"1AE62E5D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"39B55A2F","marks":[],"text":"We will hold on to your Click & Collect order for 10 days"}]}]},{"title":"How do I know when I can collect my Click & Collect order from store?","content":"Once your order is ready to be collected, you will be notified via email and text. Please do not try to collect your order until you have received this message.
","contentPortableText":[{"_type":"block","_key":"36D54879","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"30AA2B52","marks":[],"text":"Once your order is ready to be collected, you will be notified via email and text. Please do not try to collect your order until you have received this message."}]}]},{"title":"What happens once I have placed my Click & Collect order?","content":"Once your order is placed, it will be passed to our colleagues to be prepared. We will send you an email and text message when it's ready for collection.
","contentPortableText":[{"_type":"block","_key":"79F67F48","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4DBD73BB","marks":[],"text":"Once your order is placed, it will be passed to our colleagues to be prepared. We will send you an email and text message when it's ready for collection."}]}]},{"title":"What do I need to bring to collect my Click & Collect order?","content":"When you arrive in-store, please present your confirmation email and/or text message to our colleagues. Simply show a copy of the email or text message on your phone; printing copies is not necessary.
","contentPortableText":[{"_type":"block","_key":"52ECA495","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"193DF967","marks":[],"text":"When you arrive in-store, please present your confirmation email and/or text message to our colleagues. Simply show a copy of the email or text message on your phone; printing copies is not necessary."}]}]},{"title":"Why isn’t Click & Collect in 1 hour available for my basket?","content":"There are two reasons why Click & Collect in 1 hour may not be available:
\n1. If not all items in your order are available in the store, 1-hour Click & Collect cannot be offered. You can check the availability on the specific product page.
\n2. Ordering within 1 hour of store closing. In this case, if all items are available in the store, Click & Collect will be offered for the following day.
","contentPortableText":[{"_type":"block","_key":"FBF2E93","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"10C3D870","marks":[],"text":"There are two reasons why Click & Collect in 1 hour may not be available:"}]},{"_type":"block","_key":"606277FF","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6D4B1567","marks":[],"text":"1. If not all items in your order are available in the store, 1-hour Click & Collect cannot be offered. You can check the availability on the specific product page."}]},{"_type":"block","_key":"73E8524F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"77FF896C","marks":[],"text":"2. Ordering within 1 hour of store closing. In this case, if all items are available in the store, Click & Collect will be offered for the following day."}]}]},{"title":"What communication will I receive for Click & Collect orders?","content":"For Click & Collect orders:
\nStep 1 - Upon placing your order, you'll receive a Click & Collect promise, confirmed in your order confirmation email.
\nStep 2 - When your order is ready for collection, you'll receive an email and/or text notification. Please wait for this final communication before heading to the store.
\nStep 3 - Bring your 'ready for collection' email or text to the store and proceed to the till area, where our colleagues will assist you.
","contentPortableText":[{"_type":"block","_key":"35A1A927","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4730BA31","marks":[],"text":"For Click & Collect orders:"}]},{"_type":"block","_key":"4D7EB34","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"59B606BD","marks":[],"text":"Step 1 - Upon placing your order, you'll receive a Click & Collect promise, confirmed in your order confirmation email."}]},{"_type":"block","_key":"5E575136","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"22FD0649","marks":[],"text":"Step 2 - When your order is ready for collection, you'll receive an email and/or text notification. Please wait for this final communication before heading to the store."}]},{"_type":"block","_key":"3D4B8C05","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"503DF8BF","marks":[],"text":"Step 3 - Bring your 'ready for collection' email or text to the store and proceed to the till area, where our colleagues will assist you."}]}]}]},{"title":"Delivery","items":[{"title":"How long do home delivery orders take?","content":"We offer a number of services for home delivery:
\n- Standard delivery: Takes up to 3 days**; you'll receive tracking information in your order confirmation email.
\n- Next day delivery*: Arrives the next day for orders placed before 8pm.
\n*Although next day delivery is available throughout the UK, there are some locations where this service may take longer. Please consider this when placing your order.
\n**Postcodes with extended delivery times (up to 3 working days):
\nAB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix).
","contentPortableText":[{"_type":"block","_key":"7DFEAC","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"44634A9B","marks":[],"text":"We offer a number of services for home delivery:"}]},{"_type":"block","_key":"7D377F4F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2C934B7E","marks":[],"text":"- Standard delivery: Takes up to 3 days**; you'll receive tracking information in your order confirmation email."}]},{"_type":"block","_key":"6897B37C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"C14B4D9","marks":[],"text":"- Next day delivery*: Arrives the next day for orders placed before 8pm."}]},{"_type":"block","_key":"4A91CB93","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"73D13E52","marks":[],"text":"*Although next day delivery is available throughout the UK, there are some locations where this service may take longer. Please consider this when placing your order."}]},{"_type":"block","_key":"BBAC45C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"141B8BB7","marks":[],"text":"**Postcodes with extended delivery times (up to 3 working days):"}]},{"_type":"block","_key":"C2814E8","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"5314F3FB","marks":[],"text":"AB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix)."}]}]},{"title":"Can I book a delivery slot?","content":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders.
","contentPortableText":[{"_type":"block","_key":"6CD31C1F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1DF4C081","marks":[],"text":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders."}]}]},{"title":"What communication will I receive for home delivery orders?","content":"For home delivery orders:
\nStep 1 - Upon placing your order, you'll receive an order confirmation email confirming the expected delivery date.
\nStep 2 - When we dispatch your order, the courier will send an SMS and email, with an updated estimate for delivery.
\nStep 3 - On the morning of delivery, you'll receive an SMS and email with a 1-hour delivery window. If inconvenient, you can easily change the delivery via the link provided in the SMS and email.
","contentPortableText":[{"_type":"block","_key":"14D14DA4","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"17B79812","marks":[],"text":"For home delivery orders:"}]},{"_type":"block","_key":"6ECA32D0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6DCBD27F","marks":[],"text":"Step 1 - Upon placing your order, you'll receive an order confirmation email confirming the expected delivery date."}]},{"_type":"block","_key":"2C30F982","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"126FCCA1","marks":[],"text":"Step 2 - When we dispatch your order, the courier will send an SMS and email, with an updated estimate for delivery."}]},{"_type":"block","_key":"C09CB6E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4538A7EC","marks":[],"text":"Step 3 - On the morning of delivery, you'll receive an SMS and email with a 1-hour delivery window. If inconvenient, you can easily change the delivery via the link provided in the SMS and email."}]}]},{"title":"What does it mean when an item is 'Shipped by a trusted supplier'?","content":"In some circumstances we work with suppliers to dispatch specialist items direct to you, such as frozen food and large or fragile items. Different delivery timescales will be provided for these items depending on the supplier. In some circumstances the delivery company will contact you via phone number provided at the time of order and/or email to arrange a convenient delivery date. This information can be viewed on the product page.
","contentPortableText":[{"_type":"block","_key":"15371B7","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6936025C","marks":[],"text":"In some circumstances we work with suppliers to dispatch specialist items direct to you, such as frozen food and large or fragile items. Different delivery timescales will be provided for these items depending on the supplier. In some circumstances the delivery company will contact you via phone number provided at the time of order and/or email to arrange a convenient delivery date. This information can be viewed on the product page."}]}]},{"title":"I am missing an item from my order, what do I need to do?","content":"As a guest you can track your order here, or if signed-in - in your my account section or using the link provided in your order confirmation email to confirm all your parcels have been delivered. Any item unavailabilities will be communicated at the point of dispatch via email along with the refund amount details.
\nIf there are items which have not been cancelled but are missing from your delivery, contact our Customer Service team via live chat on our website between 9 am and 8 pm Monday - Friday, and 9 am - 5 pm Saturday and Sunday.
\nNote: Some products, such as large fish tanks, flea treatments, books/calendars, and live food, are sent directly from the supplier or via Royal Mail, arriving separately and potentially taking up to 7 working days from order placement.
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As a guest you can track your order here, or if signed-in - in your my account section or using the link provided in your order confirmation email to confirm all your parcels have been delivered. Any item unavailabilities will be communicated at the point of dispatch via email along with the refund amount details.
\nIf there are items which have not been cancelled but are missing from your delivery, contact our Customer Service team via live chat on our website between 9 am and 8 pm Monday - Friday, and 9 am - 5 pm Saturday and Sunday.
\nNote: Some products, such as large fish tanks, flea treatments, books/calendars, and live food, are sent directly from the supplier or via Royal Mail, arriving separately and potentially taking up to 7 working days from order placement.
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","contentPortableText":[{"_type":"block","_key":"1E740D27","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"E93BC0A","marks":[],"text":"If you receive a damaged item, please contact customer services with your order number and details of the damaged items for assistance."}]}]},{"title":"I have received incorrect items in my order, what do I need to do?","content":"If you receive a damaged item, please contact customer services using the details at the bottom of this page. Have your order number and details of the damaged items ready. Our Customer Service team is also available via live chat on our website between 9 am and 8 pm Monday - Friday, and 9 am - 6 pm Saturday and Sunday.
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\nAnd don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address.
","contentPortableText":[{"_type":"block","_key":"14913BC4","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2EFED045","marks":[],"text":"To track your order, you have a couple of convenient options:"}]},{"_type":"block","_key":"B88E0DE","markDefs":[{"_key":"1AD8F4DE","_type":"link","href":"https://neesloos.com/myaccount","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"5C08A1F5","marks":[],"text":"Already Signed In? Just head over to '"},{"_type":"span","_key":"611BF909","marks":["1AD8F4DE"],"text":"My Account"},{"_type":"span","_key":"1FE40764","marks":[],"text":"' and find your order details there."}]},{"_type":"block","_key":"72F5CE66","markDefs":[{"_key":"2A40025E","_type":"link","href":"https://neesloos.com/support","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"153D5B01","marks":[],"text":"Not signed in or guest order? Use the tracking link provided "},{"_type":"span","_key":"37809552","marks":["2A40025E"],"text":"here"},{"_type":"span","_key":"3DC67A97","marks":[],"text":". Just make sure to have your order number and email address ready."}]},{"_type":"block","_key":"3AF63961","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4008CCD8","marks":[],"text":"And don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address."}]}]}]}],"contentType":"AccordionContainerBlock","contentName":"collection-and-delivery-faqs","name":"FAQs"},"_nextI18Next":{"initialI18nStore":{"en":{"common":{"account":"Account","and":"And","back":"Back","back_to_basket":"Back to basket","go_back":"Go back","basket":"Basket","view_basket":"View basket","breadcrumb":"Breadcrumb","easy_repeat":"easy-repeat","confirm":"Confirm","clear":"Clear","click_collect":"Click & Collect","click_collect_and_delivery":"Click & Collect and Delivery","click_here":"Click here","complete":"Complete","continue":"Continue","continue_shopping":"Continue shopping","credit_or_debit_card":"Credit or debit card","delivery":"Delivery","delivery_options":"Delivery options","discounts":"Discounts","edit":"Edit","every":"Every","weeks":"weeks","free":"Free","main_site":"Main site","header_cross":"Cross","petplan_header_logo":"Pets at Home & Petplan","show_less":"Show less","home_breadcrumb":"Home","items":"Items","item":"Item","item_other":"Items","learn_more":"Learn more","loading":"Loading...","logout":"Logout","logging_in":"Logging in...","logging_out":"Logging out...","menu":"Menu","more":"more","more_info":"More info","next":"Next","notifications":"Notifications","previous":"Previous","order_summary":"Order summary","order":"Order","other":"Other","payment":"Payment","paypal":"PayPal","pet":"Pet","pet_care_centre":"Petcare Centre","pets_at_home":"Pets at Home","pets_grooming":"Pets Grooming","postcode":"Postcode","remove":"Remove","save":"Save","save_changes":"Save changes","show":"Show","show_more":"Show more","sign_in":"Sign in","sign_in_or_sign_up":"Sign in or sign up","standard":"Standard","subtotal":"Subtotal","faqs":"FAQs","more_faqs":"More FAQs","about_us":"About us","contact_us":"Contact us","terms_and_conditions":"Terms & Conditions","terms_and_conditions_apply":"Terms and Conditions apply","privacy_policy":"Privacy policy","cookies":"Cookies","modern_slavery_statement":"Modern Slavery Statement","charity_lifelines":"Charity Lifelines","the_groom_room":"Pets Grooming","view":"View","vets_for_pets":"Vets for Pets","home":"Home","update":"Update","production_modal_title":"This is now a production website","production_modal_body":"Please be aware that this site is now live, any transactions will be processed against live systems, accounts may be updated, payments taken, and ordered products delivered.","close":"Close","sign_in_banner":{"text":"