\n \n
\nTo ensure your order arrives before Christmas, please check our delivery options, key cutoff dates, and frequently asked questions. Plan ahead and shop with confidence to make this Christmas extra special!
\nPlease be aware that delivery times over Christmas bank holidays may take longer and some postcodes will have extended delivery times.
\nFinal dates for guaranteed Christmas Delivery
\n· Standard Delivery: by 8pm Friday 20th December
\n· Next Day Delivery: by 8pm Sunday 22nd December
\n· Click & Collect up to 1 hour: available until 2pm Tuesday 24th December
\n
\nClick & Collect – Post-Christmas Delivery
\n· Orders after 2pm on 24th December: available from 27th December
\n· Orders placed on 25th & 26th December: available from 27th December
\n· Orders placed after 2pm on 31st December: available from 2nd January
\n· Orders placed on 1st January: available from 2nd January
\nPostcodes with extended delivery times
\n· Standard Delivery: Thursday 19th December
\n
\nPostcodes with extended delivery times: Standard & Next Day Delivery:
\nAB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix).
\nPlease visit the “How long do home deliveries take?” section for more information.
\nClick & Collect
\nPlease visit the “How long does Click & Collect take?” section below for more information.
\n
\n
\n","contentPortableText":[{"_type":"block","_key":"12D0A5E0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"21BCF9D2","marks":[],"text":" "},{"_type":"span","_key":"1A263A6F","marks":[],"text":" "}]},{"_type":"block","_key":"4702F176","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7CCB1A62","marks":[],"text":"To ensure your order arrives before Christmas, please check our delivery options, key cutoff dates, and frequently asked questions. Plan ahead and shop with confidence to make this Christmas extra special!"}]},{"_type":"block","_key":"5D9B4B49","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"583B9ED1","marks":[],"text":"Please be aware that delivery times over Christmas bank holidays may take longer and some postcodes will have extended delivery times."}]},{"_type":"block","_key":"25B85F3B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3FB931F5","marks":[],"text":"Final dates for guaranteed Christmas Delivery"}]},{"_type":"block","_key":"39743262","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"264DF37B","marks":[],"text":"· Standard Delivery: by 8pm Friday 20th December"}]},{"_type":"block","_key":"2F178506","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"52FFC1E8","marks":[],"text":"· Next Day Delivery: by 8pm Sunday 22nd December"}]},{"_type":"block","_key":"1591B219","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1A403CD3","marks":[],"text":"· Click & Collect up to 1 hour: available until 2pm Tuesday 24th December"}]},{"_type":"block","_key":"751726BB","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"27BE93CB","marks":[],"text":" "}]},{"_type":"block","_key":"12F0ADFD","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"8A7A20C","marks":[],"text":"Click & Collect – Post-Christmas Delivery"}]},{"_type":"block","_key":"3991750F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"149C5862","marks":[],"text":"· Orders after 2pm on 24th December: available from 27th December"}]},{"_type":"block","_key":"54F9F2E1","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"22BBFF0D","marks":[],"text":"· Orders placed on 25th & 26th December: available from 27th December"}]},{"_type":"block","_key":"42102D0D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7AE0F61","marks":[],"text":"· Orders placed after 2pm on 31st December: available from 2nd January"}]},{"_type":"block","_key":"66217692","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"33A3E962","marks":[],"text":"· Orders placed on 1st January: available from 2nd January"}]},{"_type":"block","_key":"22E07AD3","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"47F41C2E","marks":[],"text":"Postcodes with extended delivery times"}]},{"_type":"block","_key":"33EC9E24","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7AF41701","marks":[],"text":"· Standard Delivery: Thursday 19th December"}]},{"_type":"block","_key":"4DC4473C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"16331A8F","marks":[],"text":" "}]},{"_type":"block","_key":"378CA293","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6510B2FB","marks":[],"text":"Postcodes with extended delivery times: Standard & Next Day Delivery:"}]},{"_type":"block","_key":"692E3F57","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"140B402C","marks":[],"text":"AB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix)."}]},{"_type":"block","_key":"70A6AAD7","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1C2A44B9","marks":[],"text":"Please visit the “How long do home deliveries take?” section for more information."}]},{"_type":"block","_key":"3A354E7F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1F28C805","marks":[],"text":"Click & Collect"}]},{"_type":"block","_key":"684585EF","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2A41FC77","marks":[],"text":"Please visit the “How long does Click & Collect take?” section below for more information."}]},{"_type":"block","_key":"75F9B86C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"5993E263","marks":["em","strong"],"text":" "}]},{"_type":"block","_key":"732AA28C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7EE0C2C6","marks":[],"text":" "}]}]},{"title":"Where is my order?","content":"To track your order, you have a couple of convenient options:
\n\n- Already Signed In? Just head over to 'My Account' and find your order details there.
\n- Not signed in or guest order? Use the tracking feature here. Just make sure to have your order number and email address ready.
\n
\nAnd don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address.
","contentPortableText":[{"_type":"block","_key":"ABDB78","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2090B124","marks":[],"text":"To track your order, you have a couple of convenient options:"}]},{"_type":"block","_key":"684F84AB","markDefs":[{"_key":"10007CF1","_type":"link","href":"https://neesloos.com/myaccount","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"3FF50971","marks":[],"text":"Already Signed In? Just head over to '"},{"_type":"span","_key":"293E540F","marks":["10007CF1"],"text":"My Account"},{"_type":"span","_key":"31FB9BF5","marks":[],"text":"' and find your order details there."}]},{"_type":"block","_key":"43855BC4","markDefs":[{"_key":"6141C608","_type":"link","href":"https://neesloos.com/support","target":""}],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"41A5BC00","marks":[],"text":"Not signed in or guest order? Use the tracking feature "},{"_type":"span","_key":"185952B7","marks":["6141C608"],"text":"here"},{"_type":"span","_key":"319EF429","marks":[],"text":". Just make sure to have your order number and email address ready."}]},{"_type":"block","_key":"39AF06D4","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"35DAEDD7","marks":[],"text":"And don't forget, if you're browsing our support page, you can use the handy 'Where is My Order' section to quickly track your order by entering your order number and email address."}]}]},{"title":"How long do home delivery orders take?","content":"\n
We offer a number of services for home delivery:
\n
- Standard delivery: Takes up to 3 days**; you'll receive tracking information in your order confirmation email.
\n
- Next day delivery*: Arrives the next day for orders placed before 8pm.
\n
*Although next day delivery is available throughout the UK, there are some locations where this service may take longer. Please consider this when placing your order.
\n
**Postcodes with extended delivery times (up to 3 working days):
\n
AB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix).
\n
","contentPortableText":[{"_type":"block","_key":"31940451","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"66669F23","marks":[],"text":"We offer a number of services for home delivery:"}]},{"_type":"block","_key":"63332036","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"50E560A2","marks":[],"text":"- Standard delivery: Takes up to 3 days**; you'll receive tracking information in your order confirmation email."}]},{"_type":"block","_key":"17B020FF","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3AA30DF2","marks":[],"text":"- Next day delivery*: Arrives the next day for orders placed before 8pm."}]},{"_type":"block","_key":"36371DC5","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"20962BFC","marks":[],"text":"*Although next day delivery is available throughout the UK, there are some locations where this service may take longer. Please consider this when placing your order."}]},{"_type":"block","_key":"3C24F5C9","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"799ADCDE","marks":[],"text":"**Postcodes with extended delivery times (up to 3 working days):"}]},{"_type":"block","_key":"3AF4CAE7","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4A4BCBCD","marks":[],"text":"AB31-35, AB41-54, AB36-38, AB55-56, All Northern Ireland postcodes (BT prefix), FK17-21, G83, GY9, HS1-9, All Isle of Man postcodes (IM prefix), All Northern Highlands (IV prefix), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, TR21-25, and All Orkney / Shetland (ZE prefix)."}]}]},{"title":"How long does Click & Collect take?","content":"For items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour.
\nIf the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:
\nAll deliveries will be delivered within 4 days.
\nThe availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection.
\n*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban.
","contentPortableText":[{"_type":"block","_key":"5AA86255","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6570C926","marks":[],"text":"For items available in your local store, we provide the convenience of same-day Click & Collect, in as little as 1 hour."}]},{"_type":"block","_key":"35F3B109","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6D50D61C","marks":[],"text":"If the requested items are not currently in stock at the store, we'll promptly dispatch the products from our warehouse ready for your collection. The time it takes for items to arrive in store may vary by location, but typically:"}]},{"_type":"block","_key":"71345E4B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1FF1C42C","marks":[],"text":"All deliveries will be delivered within 4 days."}]},{"_type":"block","_key":"4190F2DD","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7C7F3253","marks":[],"text":"The availability status is clearly indicated on the product page, basket, and checkout. This allows you to assess the expected duration before finalizing your order. If you've already placed an order, refer to your order confirmation email estimated collection."}]},{"_type":"block","_key":"30977328","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"730A2C9E","marks":[],"text":"*Please be aware that certain stores, due to their specific locations, may take up to 3 working days to receive the items. These locations include Inverurie, Belfast, Bangor NI, Lisburn, Newry, Newtown Abbey, Ballymena, Londonderry, Coleraine, Craigavon, Enniskillen, Isle of Man, Inverness, Elgin, Wick, and Oban."}]}]},{"title":"How long do I have to collect my Click & Collect order?","content":"We will hold on to your Click & Collect order for 10 days.
","contentPortableText":[{"_type":"block","_key":"39C1BF95","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"48691563","marks":[],"text":"We will hold on to your Click & Collect order for 10 days."}]}]},{"title":"Can I book a delivery slot?","content":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders.
","contentPortableText":[{"_type":"block","_key":"3BAE3A55","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"255E8C7A","marks":[],"text":"We do not currently provide timed delivery slots. For orders on our standard delivery service, the due date will be advised in the checkout. Our delivery partner will provide you with a delivery time window for home delivery orders."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Collection & Delivery page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"5F31AC8D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"E4DA075","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"7B809F5A","marks":["strong"],"text":"Collection & Delivery"},{"_type":"span","_key":"3581CEB0","marks":[],"text":" page for more answers."}]}],"buttonText":"More Collection & Delivery help","path":"collection-and-delivery"}},"refundAndReturns":{"title":"Refunds & Returns","faqs":[{"title":"Common Questions","items":[{"title":"I would like to return my item for a refund, what do I need to do?","content":"If you purchased your item for home delivery you can return your item via courier collection
\n
\nContact our Customer Service team via live chat which can be found on our website between 9am and 8pm Monday - Friday, and 9am - 5pm Saturday and Sunday.
\n
\nThis can all be arranged online with a customer service colleague
\n
\nException: we regret that personalised products that are especially made or ordered with your choice of name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective.
\n
\nA refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
\n
\nPacking and sending your return
\n
\nTo ensure that your refund is processed as quickly as possible, please follow the procedures below.
\n
\nReturn the product in its original packaging
\n
\nPack the product to avoid damage during returns transit
\n
\nInclude your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.
\n
\nIf your item was purchased from store, simply pop into your local store with the item and your receipt and one of our colleagues in store will be able to help. For a full refund on a returned product, please ensure the item is in its original packaging.
","contentPortableText":[{"_type":"block","_key":"17DE8ED2","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7A3105A3","marks":[],"text":"If you purchased your item for home delivery you can return your item via courier collection"}]},{"_type":"block","_key":"3E0478E0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"A3B9095","marks":[],"text":" "}]},{"_type":"block","_key":"1DE4D042","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"492E62F4","marks":[],"text":"Contact our Customer Service team via live chat which can be found on our website between 9am and 8pm Monday - Friday, and 9am - 5pm Saturday and Sunday."}]},{"_type":"block","_key":"4BCC792C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2D2C8802","marks":[],"text":" "}]},{"_type":"block","_key":"2E89B28","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3DAEB26B","marks":[],"text":"This can all be arranged online with a customer service colleague"}]},{"_type":"block","_key":"769564D6","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7526125C","marks":[],"text":" "}]},{"_type":"block","_key":"3C8B9320","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4FED8B","marks":[],"text":"Exception: we regret that personalised products that are especially made or ordered with your choice of name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective."}]},{"_type":"block","_key":"5BE87C2D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3F207BAF","marks":[],"text":" "}]},{"_type":"block","_key":"32DA1849","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"34F17A47","marks":[],"text":"A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned."}]},{"_type":"block","_key":"341895E9","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"62FA3CE0","marks":[],"text":" "}]},{"_type":"block","_key":"1AAACD8E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"37163CD3","marks":["strong"],"text":"Packing and sending your return"}]},{"_type":"block","_key":"15466304","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7E70E46","marks":[],"text":" "}]},{"_type":"block","_key":"7BABF126","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"68639B7A","marks":[],"text":"To ensure that your refund is processed as quickly as possible, please follow the procedures below."}]},{"_type":"block","_key":"8E1BB18","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2C6D0379","marks":[],"text":" "}]},{"_type":"block","_key":"257F1188","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"33F5798A","marks":[],"text":"Return the product in its original packaging"}]},{"_type":"block","_key":"406960ED","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1FF6BBF0","marks":[],"text":" "}]},{"_type":"block","_key":"7CF7549F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1E150448","marks":[],"text":"Pack the product to avoid damage during returns transit"}]},{"_type":"block","_key":"6B812A2B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4140C551","marks":[],"text":" "}]},{"_type":"block","_key":"2094BF3C","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"30ADFE35","marks":[],"text":"Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement."}]},{"_type":"block","_key":"33776085","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"DADC736","marks":[],"text":" "}]},{"_type":"block","_key":"D168F6A","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7ED788FD","marks":[],"text":"If your item was purchased from store, simply pop into your local store with the item and your receipt and one of our colleagues in store will be able to help. For a full refund on a returned product, please ensure the item is in its original packaging."}]}]},{"title":"What is your return policy?","content":"If you aren’t completely happy with your purchase you can return it within 30 days, with a proof of purchase.
\nThis does not affect your statutory rights
\nFor online orders
\nReturn it to any of our Pet Care Centres, or simply contact our customer care team.
\nYour item(s) will need to be:
\n\n- With an original proof of purchase.
\n- In an unused condition in its original packaging and with any tags or security seals intact.
\n
\nIf your item was delivered directly from one of our suppliers, you will need to follow the return instructions on the delivery note. If in doubt please don’t hesitate to contact our customer care team.
\nFor any products returned under the 100% satisfaction guarantee, a receipt is still required and products will be exchanged for another product at the same price point. Products must be at least half full to claim an exchange.
","contentPortableText":[{"_type":"block","_key":"EB6D58D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3253C130","marks":[],"text":"If you aren’t completely happy with your purchase you can return it within 30 days, with a proof of purchase."}]},{"_type":"block","_key":"25EEDF89","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7AF6D12F","marks":["em"],"text":"This does not affect your statutory rights"}]},{"_type":"block","_key":"11573B84","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"66C3BEDA","marks":["strong"],"text":"For online orders"}]},{"_type":"block","_key":"51AA99E9","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4813BE8B","marks":[],"text":"Return it to any of our Pet Care Centres, or simply contact our customer care team."}]},{"_type":"block","_key":"45AF8232","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"F0C5721","marks":["strong"],"text":"Your item(s) will need to be:"}]},{"_type":"block","_key":"12B8A296","markDefs":[],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"4E92ECD5","marks":[],"text":"With an original proof of purchase."}]},{"_type":"block","_key":"E19E09A","markDefs":[],"style":"normal","level":1,"listItem":"bullet","children":[{"_type":"span","_key":"5E86395B","marks":[],"text":"In an unused condition in its original packaging and with any tags or security seals intact."}]},{"_type":"block","_key":"7E59F287","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"41D68B8C","marks":[],"text":"If your item was delivered directly from one of our suppliers, you will need to follow the return instructions on the delivery note. If in doubt please don’t hesitate to contact our customer care team."}]},{"_type":"block","_key":"60D60323","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"11FC31C6","marks":[],"text":"For any products returned under the 100% satisfaction guarantee, a receipt is still required and products will be exchanged for another product at the same price point. Products must be at least half full to claim an exchange."}]}]},{"title":"When will I receive my refund?","content":"Refunds are typically processed by your card-issuing bank within 2-5 working days after we initiate the refund.
\nIf you paid via PayPal, it may take up to 24 hours to reflect in your PayPal account.
","contentPortableText":[{"_type":"block","_key":"5EA106B8","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"311E79D4","marks":[],"text":"Refunds are typically processed by your card-issuing bank within 2-5 working days after we initiate the refund. "}]},{"_type":"block","_key":"211E66ED","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"28DE8244","marks":[],"text":"If you paid via PayPal, it may take up to 24 hours to reflect in your PayPal account."}]}]},{"title":"My item has developed a fault within its twelve month guarantee, what do I need to do?","content":"If you need to return a faulty item we will offer you an exchange, replacement or a refund. To do this we will need a proof of purchase. The quickest way to return an item is through one of our 457 stores even if your order was originally delivered to your home. To find your nearest store, please visit our store locator here.
\nAlternatively, if you purchased on line and can’t get to one of our stores then please contact our Customer Care Team via the live chat further down this page who will be able to arrange a collection.
","contentPortableText":[{"_type":"block","_key":"316C03FF","markDefs":[{"_key":"6B5579B3","_type":"link","href":"https://neesloos.com/find-us","target":""}],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6986D06A","marks":[],"text":"If you need to return a faulty item we will offer you an exchange, replacement or a refund. To do this we will need a proof of purchase. The quickest way to return an item is through one of our 457 stores even if your order was originally delivered to your home. To find your nearest store, please visit our store locator "},{"_type":"span","_key":"58D4039F","marks":["strong","6B5579B3"],"text":"here"},{"_type":"span","_key":"773C4666","marks":[],"text":"."}]},{"_type":"block","_key":"57A96D4F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"95D7A22","marks":[],"text":"Alternatively, if you purchased on line and can’t get to one of our stores then please contact our Customer Care Team via the live chat further down this page who will be able to arrange a collection."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Refund & Returns page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"23543EA","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3F31A116","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"3240BF91","marks":["strong"],"text":"Refund & Returns"},{"_type":"span","_key":"34B1D251","marks":[],"text":" page for more answers."}]}],"buttonText":"More Refund & Returns help","path":"refund-and-returns"}},"petsClub":{"title":"Pets Club","faqs":[{"title":"Common Questions","items":[{"title":"How can I find my Pets Club membership number?","content":"Your VIP membership number appears on your plastic or digital Pets Club card in the Pets at Home app. It's also included at the bottom of the emails we send to you. If you can't find your membership number, please contact our Customer Care team and we can help. Scroll to the bottom of these questions to see the different ways you can get in touch with us.
","contentPortableText":[{"_type":"block","_key":"424ACDEA","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2E9042BE","marks":[],"text":"Your VIP membership number appears on your plastic or digital Pets Club card in the Pets at Home app. It's also included at the bottom of the emails we send to you. If you can't find your membership number, please contact our Customer Care team and we can help. Scroll to the bottom of these questions to see the different ways you can get in touch with us."}]}]},{"title":"What do I do if I’ve lost my Pets Club card?","content":"Download the Pets at Home app and sign in using your VIP membership number, and you’ll see your digital Pets Club card. The digital card works the same as the plastic one – simply show it when you shop in store and we’ll scan it for you.
","contentPortableText":[{"_type":"block","_key":"5B4C88F8","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"306D7D42","marks":[],"text":"Download the Pets at Home app and sign in using your VIP membership number, and you’ll see your digital Pets Club card. The digital card works the same as the plastic one – simply show it when you shop in store and we’ll scan it for you."}]}]},{"title":"Why have I not received many vouchers recently?","content":"We don’t want you and your pet to miss any vouchers we send your way, so our three top tips are:
\n
\n1. Always scan your Pets Club card when you shop with us or use our vets or Pets Grooming. If you’re shopping online, you just need to sign in before checking out so we know it’s you.
\n2. Make sure you've opted in to receive communications from us. You can do this by logging into your account on the Pets at Home app or online at neesloos.com.
\n3. Download the free Pets app and sign in. By doing this, you’ll be able to quickly and easily get your paws on all the vouchers we send to you
\n
\nAs well as vouchers, you get more benefits as a Pets Club member, including a free quarterly magazine, tailored expert advice and a donation to your favourite animal charity every time you shop.
","contentPortableText":[{"_type":"block","_key":"409A3482","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"235AB60F","marks":[],"text":"We don’t want you and your pet to miss any vouchers we send your way, so our three top tips are:"}]},{"_type":"block","_key":"317DCCAE","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7CD0FFF0","marks":[],"text":" "}]},{"_type":"block","_key":"7E26C56F","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1D59958C","marks":[],"text":"1. Always scan your Pets Club card when you shop with us or use our vets or Pets Grooming. If you’re shopping online, you just need to sign in before checking out so we know it’s you."}]},{"_type":"block","_key":"F04B042","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7E996BC4","marks":[],"text":"2. Make sure you've opted in to receive communications from us. You can do this by logging into your account on the Pets at Home app or online at neesloos.com."}]},{"_type":"block","_key":"7B7E4C00","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"30A6B902","marks":[],"text":"3. Download the free Pets app and sign in. By doing this, you’ll be able to quickly and easily get your paws on all the vouchers we send to you"}]},{"_type":"block","_key":"335778ED","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1BB71C6C","marks":[],"text":" "}]},{"_type":"block","_key":"4D399FC6","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"74D0672D","marks":[],"text":"As well as vouchers, you get more benefits as a Pets Club member, including a free quarterly magazine, tailored expert advice and a donation to your favourite animal charity every time you shop."}]}]},{"title":"Why are the vouchers I'm receiving not relevant to my pet type?","content":"We hand-pick vouchers for you based on what pets you've told us you have, so it's important you keep your pet's details up-to-date. You can do this in the app or online here: neesloos.com/myaccount. We'll also send you vouchers based on what you've bought from us. If you think there's a problem with the vouchers you're receiving, please contact our Customer Care team. Scroll to the bottom of these questions to see the different ways you can get in touch with us.
","contentPortableText":[{"_type":"block","_key":"36BFDAFE","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7599F31A","marks":[],"text":"We hand-pick vouchers for you based on what pets you've told us you have, so it's important you keep your pet's details up-to-date. You can do this in the app or online here: neesloos.com/myaccount. We'll also send you vouchers based on what you've bought from us. If you think there's a problem with the vouchers you're receiving, please contact our Customer Care team. Scroll to the bottom of these questions to see the different ways you can get in touch with us."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Pets Club page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"20AA0AF5","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"25A8BA4B","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"41F66BFC","marks":["strong"],"text":"Pets Club"},{"_type":"span","_key":"8A50F72","marks":[],"text":" page for more answers."}]}],"buttonText":"More Pets Club help","path":"pets-club"}},"subscriptionAndRepeatOrders":{"title":"Subscription & Repeat Orders","faqs":[{"title":"Common Questions","items":[{"title":"How do I get a refund for my subscription?","content":"Please reach out to our Customer service team for further support via our Live chat service, which can be found further down this page.
","contentPortableText":[{"_type":"block","_key":"4512E5B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"322F31C7","marks":[],"text":"Please reach out to our Customer service team for further support via our Live chat service, which can be found further down this page."}]}]},{"title":"How do I amend an upcoming subscription repeat order","content":"If you would like to make a change to your next repeat order, log in to your account and choose 'My petcare plans.' From there, you will be able to view and make changes to your next repeat order by selecting 'View order.' We will send you a reminder email a few days before placing the order but once it has been placed, you can no longer make changes to that order.
","contentPortableText":[{"_type":"block","_key":"4A3A59FC","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"F9CDD0F","marks":[],"text":"If you would like to make a change to your next repeat order, log in to your account and choose 'My petcare plans.' From there, you will be able to view and make changes to your next repeat order by selecting 'View order.' We will send you a reminder email a few days before placing the order but once it has been placed, you can no longer make changes to that order. "}]}]},{"title":"How do I remove my pet and cancel my subscription?","content":"\n
To cancel your subscription, log in to your account, choose 'My petcare plans' and find the plan you would like to cancel. Select 'Manage plan' and from there you will be able to cancel you plan by choosing 'More options.'
\n
\n
To remove a pet profile, log in to your account and choose 'My pet details.' From there you can view, edit, add or remove pets associated with your account. If your pet has a Health Plan you will need to cancel the plan first before removing the profile from your account.
\n
","contentPortableText":[{"_type":"block","_key":"1946E64B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"78B9D17B","marks":[],"text":"To cancel your subscription, log in to your account, choose 'My petcare plans' and find the plan you would like to cancel. Select 'Manage plan' and from there you will be able to cancel you plan by choosing 'More options.'"}]},{"_type":"block","_key":"3ED61BB5","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"6A51E636","marks":[],"text":" "}]},{"_type":"block","_key":"A30AE83","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4B653C60","marks":[],"text":"To remove a pet profile, log in to your account and choose 'My pet details.' From there you can view, edit, add or remove pets associated with your account. If your pet has a Health Plan you will need to cancel the plan first before removing the profile from your account."}]}]},{"title":"My latest subscription treatment has not arrived. What should I do?","content":"If your latest subscription treatment hasn't arrived, please wait until your delivery date has passed. If the issue persists, contact customer services using the details at the bottom of this page and have your order number ready.
","contentPortableText":[{"_type":"block","_key":"13F77106","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4AB9CC57","marks":[],"text":"If your latest subscription treatment hasn't arrived, please wait until your delivery date has passed. If the issue persists, contact customer services using the details at the bottom of this page and have your order number ready."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Subscription & Repeat Orders page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"32080FE0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"540CB61C","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"56274726","marks":["strong"],"text":"Subscription & Repeat Orders"},{"_type":"span","_key":"190043F","marks":[],"text":" page for more answers."}]}],"buttonText":"More Subscription & Repeat Orders help","path":"subscriptions-and-repeat-orders"}},"websiteAndAppSupport":{"title":"Website & App Support","faqs":[{"title":"Common Questions","items":[{"title":"I cannot access my account, what do I need to do?","content":"The best thing to do is to go through the \"Forgot password\" link to receive a verification code. Check both your inbox and junk/spam folders to find the code. You can change your password using the following security rules:
\n- Minimum of 10 characters
- Both uppercase and lowercase letters
- Include numbers in the password
","contentPortableText":[{"_type":"block","_key":"72A3B11B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4131836B","marks":[],"text":"The best thing to do is to go through the \"Forgot password\" link to receive a verification code. Check both your inbox and junk/spam folders to find the code. You can change your password using the following security rules:"}]},{"_type":"block","_key":"5802E226","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"28763E37","marks":[],"text":"- Minimum of 10 characters"},{"_type":"span","_key":"62A7BD2E","marks":[],"text":"\n"},{"_type":"span","_key":"25E65F4B","marks":[],"text":"- Both uppercase and lowercase letters"},{"_type":"span","_key":"4580BD50","marks":[],"text":"\n"},{"_type":"span","_key":"14BCA83B","marks":[],"text":"- Include numbers in the password"}]}]},{"title":"My voucher code will not work, what do I need to do?","content":"To verify if your discount code is working, please try the following:
\n- Check the code is entered correctly
- Confirm that the items in your basket qualify for the discount code you're entering
- Check if you meet the order value limit, if applicable
- Check the code hasn't been used before as all codes can only be used once
","contentPortableText":[{"_type":"block","_key":"227303B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"1AA1BCAC","marks":[],"text":"To verify if your discount code is working, please try the following:"}]},{"_type":"block","_key":"39D355FA","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"17F13419","marks":[],"text":"- Check the code is entered correctly "},{"_type":"span","_key":"6CB5863D","marks":[],"text":"\n"},{"_type":"span","_key":"1D2E00E5","marks":[],"text":"- Confirm that the items in your basket qualify for the discount code you're entering"},{"_type":"span","_key":"42BF39E7","marks":[],"text":"\n"},{"_type":"span","_key":"E436C07","marks":[],"text":"- Check if you meet the order value limit, if applicable"},{"_type":"span","_key":"50A6A9BE","marks":[],"text":"\n"},{"_type":"span","_key":"9879211","marks":[],"text":"- Check the code hasn't been used before as all codes can only be used once"}]}]},{"title":"I have not received my order confirmation, has my order gone through?","content":"If you have received an order email from us then your order has gone through − this will be sent within 15 minutes. If you have not received an email then you can check in your account to see if the order
\n
\nIf you have not received an email and do not have a Pets at Home account please contact customer service using the contact details at the bottom of this page. Please have the email address used to place the order to hand.
","contentPortableText":[{"_type":"block","_key":"534B63F0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"376689E2","marks":[],"text":"If you have received an order email from us then your order has gone through − this will be sent within 15 minutes. If you have not received an email then you can check in your account to see if the order"}]},{"_type":"block","_key":"161F6471","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4AA20085","marks":[],"text":" "}]},{"_type":"block","_key":"73A6D8C2","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"A2D7ABE","marks":[],"text":"If you have not received an email and do not have a Pets at Home account please contact customer service using the contact details at the bottom of this page. Please have the email address used to place the order to hand."}]}]},{"title":"How do I update my app to the latest version?","content":"If you normally update apps manually, search 'Pets at Home' in your app store. Tap 'Update' when the Pets at Home app upgrade is available. If your updates are automatic, the app will update when its ready.
","contentPortableText":[{"_type":"block","_key":"4D76C31E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"78007AC3","marks":[],"text":"If you normally update apps manually, search 'Pets at Home' in your app store. Tap 'Update' when the Pets at Home app upgrade is available. If your updates are automatic, the app will update when its ready."}]}]},{"title":"What version of iOS will support the new Pets at Home app?","content":"The new Pets at Home app will be supported by iOS 14 and later.
","contentPortableText":[{"_type":"block","_key":"29C392B6","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"3D97A5C7","marks":[],"text":"The new Pets at Home app will be supported by iOS 14 and later."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Website & App Support page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"5CAD6B5D","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"48A8F587","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"2D91ECC6","marks":["strong"],"text":"Website & App Support"},{"_type":"span","_key":"247E8AF","marks":[],"text":" page for more answers."}]}],"buttonText":"More Website & App Support help","path":"website-and-app-support"}},"pets":{"title":"Pets","faqs":[{"title":"Common Questions","items":[{"title":"My pet does not seem well, what should I do?","content":"If you are concerned about your pet's health or welfare, please contact your local vet.
","contentPortableText":[{"_type":"block","_key":"18ACAA8E","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"5DA96A7","marks":[],"text":"If you are concerned about your pet's health or welfare, please contact your "},{"_type":"span","_key":"1CDECC05","marks":["strong"],"text":"local vet."},{"_type":"span","_key":"71AC9D3F","marks":[],"text":" "}]}]},{"title":"Who do I speak to if I have a query about my new pet?","content":"Please visit our trained pet care advisors in store who are always on hand for general pet care advice, tips and tricks. If you are concerned about your pet's health or welfare, we recommend speaking to your local vet.
","contentPortableText":[{"_type":"block","_key":"5F092AA3","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4A85AD63","marks":[],"text":"Please visit our trained pet care advisors in store who are always on hand for general pet care advice, tips and tricks. If you are concerned about your pet's health or welfare, we recommend speaking to your local vet."}]}]},{"title":"How old do I need to be to purchase a pet from Pets at Home?","content":"We only sell or rehome pets to people over 18 years of age. Proof of age is required.
","contentPortableText":[{"_type":"block","_key":"30459734","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"38612B23","marks":[],"text":"We only sell or rehome pets to people over 18 years of age. Proof of age is required."}]}]},{"title":"How often should I clean out my new pet?","content":"It depends on the number of pets kept in one cage. As a general rule, soiled bedding or shavings should be removed daily with a deep, thorough clean performed weekly. Talk to our trained pet care advisors in store who are always on hand to help.
","contentPortableText":[{"_type":"block","_key":"6B039AEB","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"2456BF1A","marks":[],"text":"It depends on the number of pets kept in one cage. As a general rule, soiled bedding or shavings should be removed daily with a deep, thorough clean performed weekly. Talk to our trained pet care advisors in store who are always on hand to help."}]}]},{"title":"Why can not rabbits and guinea pigs live together?","content":"Rabbits and guinea pigs are very different animals with very different needs. Their diets, space and exercise requirements all vary, which can sometimes result in sickness or injury. Talk to our trained pet care advisors in store who are always on hand to help.
","contentPortableText":[{"_type":"block","_key":"666A538B","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"21E6DB2B","marks":[],"text":"Rabbits and guinea pigs are very different animals with very different needs. Their diets, space and exercise requirements all vary, which can sometimes result in sickness or injury. Talk to our trained pet care advisors in store who are always on hand to help."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Pets page for more answers.
","descriptionPortableText":[{"_type":"block","_key":"362EADD0","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"736F08F3","marks":[],"text":"Explore our dedicated "},{"_type":"span","_key":"528091BB","marks":["strong"],"text":"Pets"},{"_type":"span","_key":"77113BAF","marks":[],"text":" page for more answers."}]}],"buttonText":"More Pets help","path":"pets"}},"other":{"title":"Other","faqs":[{"title":"Common questions","items":[{"title":"Can I place an order over the phone?","content":"We don't provide phone order placement, but you can place orders in-store or online.
","contentPortableText":[{"_type":"block","_key":"60ABE800","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"55E46D14","marks":[],"text":"We don't provide phone order placement, but you can place orders in-store or online."}]}]},{"title":"How do I find my local store?","content":"Click here to use our pet care centre locator, enter your town or post code, and the map will update to show you your nearest stores.
","contentPortableText":[{"_type":"block","_key":"A61ECC3","markDefs":[{"_key":"7C48F0ED","_type":"link","href":"https://neesloos.com/find-us","target":""}],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"7457AF53","marks":[],"text":"Click "},{"_type":"span","_key":"53991137","marks":["strong","7C48F0ED"],"text":"here"},{"_type":"span","_key":"7C0109B2","marks":[],"text":" to use our pet care centre locator, enter your town or post code, and the map will update to show you your nearest stores."}]}]},{"title":"How can customers with an impairment, illness or disability contact customer services?","content":"For direct assistance from our customer service advisors, please use the BT 195 support to connect with our team who will be happy to help.
","contentPortableText":[{"_type":"block","_key":"4EDC7351","markDefs":[],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"41E46300","marks":[],"text":"For direct assistance from our customer service advisors, please use the BT 195 support to connect with our team who will be happy to help."}]}]},{"title":"How do I find out my local stores opening hours?","content":"Click here to use our pet care centre locator, enter your town or post code, and the map will update to show you your nearest stores. You can select the store details option for more information, including opening hours.
","contentPortableText":[{"_type":"block","_key":"2061E1F4","markDefs":[{"_key":"34C2FCC8","_type":"link","href":"https://neesloos.com/find-us","target":""}],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"4E93776","marks":[],"text":"Click "},{"_type":"span","_key":"7D3D0923","marks":["strong","34C2FCC8"],"text":"here"},{"_type":"span","_key":"C6817FC","marks":[],"text":" to use our pet care centre locator, enter your town or post code, and the map will update to show you your nearest stores. You can select the store details option for more information, including opening hours."}]}]},{"title":"How do I find my local Groom Room?","content":"Go to our PetCare Centre finder here and enter your town or post code, and the map will update to show you your nearest grooming salons.
","contentPortableText":[{"_type":"block","_key":"6FC5B851","markDefs":[{"_key":"3513E426","_type":"link","href":"https://neesloos.com/find-us","target":""}],"style":"normal","level":null,"listItem":null,"children":[{"_type":"span","_key":"36C39C91","marks":[],"text":"Go to our PetCare Centre finder "},{"_type":"span","_key":"75F0BFC0","marks":["strong","3513E426"],"text":"here"},{"_type":"span","_key":"70B6EC9F","marks":[],"text":" and enter your town or post code, and the map will update to show you your nearest grooming salons."}]}]}]}],"cta":{"title":"Can't find what you're looking for?","description":"Explore our dedicated Other page for more answers.
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